Offer Master
Support.

Need help with offers, discount conditions or setup? Contact us directly.

How we can help

Contact us about Offer Master setup, qualifying products and collections, free gifts, quantity tiers and checking a discount rule. The app is being prepared for the Shopify App Store.

If a discount does not apply

First check that the offer is active and within its schedule, the correct products or variants are in the cart and the required quantity is met. A discount code must be applied for code-based offers. For a free gift, the gift to be discounted must also be in the cart. Check the offer's allowed discount combinations as well.

Set up automatic gifts

Enable the optional theme embed to add a gift automatically. After setup, check its behavior in the theme you use and at checkout.

In Offer Master Settings, select “Open theme app embeds”. Switch on “Offer Master gifts” under App embeds in the theme editor.
Select “Save” in the theme editor. Check that you are editing the theme customers use.
In an automatic offer, select qualifying products, turn on “Offer one free gift”, set the minimum qualifying quantity and choose an exact, available gift variant.
Turn on “Automatically add a gift using the theme app embed”. Save the draft, then publish the offer with a current schedule.
Reach the qualifying quantity on your storefront. Check that the intended variant appears once and its discount applies at checkout. Recheck after changing quantity or theme.

Automatic addition is intended for automatic offers. Discount-code gifts must already be in the cart with the gift marker. Automatic addition requires a compatible theme and an available exact variant. A manually added regular item does not automatically carry the gift marker.

What to include

Include your shop domain, offer type, affected products, quantities and approximate time. Describe the expected and actual behavior. Screenshots with customer data hidden can help; do not send passwords, access tokens, payment details or personal buyer data.

Cost and privacy

Offer Master will be free at launch, with no paid app subscription. You can use the same contact address for privacy questions. The app privacy notice is linked below.

App privacy